Please email firstname.lastname@example.org to check if you are eligible for a refund.
Our Returns Policy has a time limit of 30 days from date of purchase. If 30 days have passed since your purchase, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags still attached. Our garments must have all Sanitary Stickers intact.
There are certain situations where only partial refunds are granted (if applicable).
Any item not in its original condition, i.e. the item is damaged or missing parts for reasons not due to our error are not eligible for refund or exchange.
Any item that is returned more than 30 days after delivery is not eligible for refund or exchange.
Personalised items and Club Merchandise are not eligible for refund or exchange.
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original Method of payment, within a certain amount of days, less any postage, courier or shipping charges incurred on our part.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
SALE ITEMS (IF APPLICABLE)
Only regular priced items may be refunded, sale items cannot be refunded.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
RETURN SHIPPING INFORMATION
To return your product, please email email@example.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over €50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.